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A new Quest mystery shopping initiative reveals how operators could do better when handling communications with hard-to-reach groups
HCM issue 9 2023
Quest has launched an Exercise Referral Standard which will enable operators to transact more effectively with the medical profession, as Abi Harris explains
HCM issue 1 2023
Alfonso Jimenez of Think Active is driving a global data programme to prove the impact of the sector, while Quest is launching new inclusivity assessments
HCM issue 7 2022
Every local authority will qualify for a free review funded by Sport England as part of Moving Communities
HCM issue 2 2022
The results from the first Moving Communities Customer Experience Survey show users are satisfied with local authority health and fitness facilities
HCM issue 7 2021
Sport England’s new monitoring and insight study will track the impact of the National Leisure Recovery Fund and its impact on communities, says Mike Hill
HCM issue 3 2021
Caroline Constantine,
MD of Right Directions, shares critical guidance about safe operating procedures
HCM issue 5 2020
Bury St. Edmunds Leisure Centre in Suffolk has become the first facility in the UK to be awarded a
new quality standard for exercise referral schemes.
news •
11 Feb 2019
Forty members of staff at trampoline park operator Oxygen Freejumping have become the
first in the UK to gain the new Level 2 Trampoline Park Court Monitor qualification.
news •
22 Mar 2018
Gyms must protect themselves and their members when it comes to duty of care
and safety of their facilities, with evidence suggesting the compensation culture has
reached the fitness sector.
news •
07 Nov 2017
Tom Walker investigates legal liability –
exploring the considerations operators
must make to ensure they keep
themselves and their customers safe
HCM issue 10 2017
GLL, Everyone Active and Fusion Lifestyle are among the nominations for this year’s Active
Training Awards – which has been expanded to include a day’s conference.
news •
07 Oct 2016
We report on the good, the bad and the ugly of changing room provision
HCM issue 5 2016
ukactive has urged the physical activity sector to ensure it is fully safety compliant and
following industry best practice ahead of new sentencing guidelines for safety offences due
to come into effect next month.
news •
20 Jan 2016
Leisure professionals planning to attend this year’s Quest and CIMSPA annual conferences
will be able to save themselves a trip, after the bodies announced the meetings would be
combined into a two-day event.
news •
07 Jan 2016
Quality and health and safety specialist Right Directions has brought in a raft of leisure
industry veterans to bolster its team.
news •
11 Sep 2015
Leisure Industry Week relaunches this month having been acquired by BodyPower. We look ahead to what’s on offer this year
HCM issue 9 2015
Accidents are more likely to happen in the sports hall of a leisure centre than anywhere
else, according to a new report which also suggests 84 per cent of on-site accidents are
beyond an operator’s control.
news •
20 Aug 2015
Leisure-net Solutions will soon kick off its physical
activity management training scheme having become
– along with Right Directions – the first accredited
CIMSPA Skills Development Partners for Endorsed
Training.
news •
17 Nov 2014
The Child Protection in Sport Unit is turning its attention to helping the leisure sector put safeguards in place
HCM issue 8 2014
Health and safety management specialist Right Directions – the company which
delivers Quest on behalf of Sport England and ukactive’s Code of Practice (CoP
– will now co-ordinate the ASA’s Learn To Swim accreditation scheme for
facilities offering swim schools.
news •
30 May 2014
The Chartered Institute for the Management of Sport and Physical Activity
(CIMSPA) has given its backing to a new benchmarking platform that enables
operators to monitor the type and level of accidents occurring at health clubs
and all types of leisure facilities across the UK.
news •
09 May 2014
Right Directions, the health and safety management company, has been awarded a two-year contract to deliver the Fitness Industry Association's (FIA) new Code of Practice.
news •
07 Jun 2011
Sport England has appointed a partnership consisting of Right Directions and Leisure Net Solutions to manage the Quest awarding scheme. The two companies will also be responsible for the National Benchmarking Service for Sports Centres (NBS).
news •
21 Sep 2010
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HCM People
Belinda Steward
MD of leisure, health and wellbeing, Places Leisure Places Leisure“We need to make it automatic that when people go to their doctor, they’re offered exercise rather than medication where appropriate”
Fitness Instructor University of Brighton
£23,144 to £25,138pa
Brighton, East Sussex, United Kingdom
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